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Can't Delete Yammer Account

Hi there,

I am the admin of my Yammer Network.

One of my colleagues is having trouble signing in to Yammer and I can't seem to help. FYI, she uses her personal e-mail address for her Yammer Account.

So what happened is, Internet Explorer automatically sign her work e-mail up to Yammer. And we could not switch into her personal e-mail address every time we opened Yammer. She's been thrown out somehow and couldn't get into Yammer with her personal e-mail address (the one she has been using).

I myself have got into this trouble once, because I also use my personal e-mail for my Yammer account. I was stuck with the "new" Yammer account that was created out of nowhere using my work e-mail. I solved it by deleting the Yammer Account which used my work e-mail. After I did it, the browser (I used Google Chrome) let me sign in with my personal e-mail address again.

However, I cannot find the "Delete my Yammer Account" in her "Preferences" settings. I have run out of solutions.


Please help!

Hello,

Greetings !!

Thank you for posting !

The option  "Delete my Yammer Account" is removed for Yammer enterprise Network.

 

In Enterprise Yammer network, Yammer admins can delete the Yammer account by navigating to Yammer admin center > remove users > search the user> permanently delete this account.

Thanks and regards

Sreejith Nair

Microsoft.

 

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Hi Sreejith,

I could not find the "permanently delete this account" option, as seen below.


What should I do?

Thanks!

Hana

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I realised that the screenshot I attached is not showing.

Basically it just said permanently remove this user, but not delete the account.

Thank you!

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Hello,

Greetings !!

Thank you fro your reply,

Yes you can use that option to get the account deleted,

Thanks and regards

Sreejith Nair.

Microsoft

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Question Info

Last updated September 7, 2023 Views 512 Applies to: