Getting visual basic automation error unexplainded error in Windows and Excel

On opening and closing window and excel documents I am getting a Visual Basix automation Error Unexplained error.  How do I correct this issue.

Question Info

Last updated June 28, 2019 Views 1,892 Applies to:

Hi Peggy,


Thank you for posting this question in the Microsoft Community.


As I understand you’re facing issue working with Excel.

  • Please describe ‘Getting visual basic automation error unexplained error in Windows and Excel’
  • Are you referring to facing issues with Microsoft Word as well?

Follow these steps and check if it helps:


Step 1: Try Working in Excel safe and check if it helps.


To know how to start Outlook in Safe mode, follow the steps below.

Go to Start > Copy and paste the following command line in the‘Search programs and files’ box and Press Enter.

Excel /safe


For Word:

Winword /safe


If Excel safe works as expected, disable the add-ins as suggested below:

  • Click on File menu.
  • Click Options.
  • Click Add-ins.
  • Click on Go button besides Manage: Com-Add-in.
  • Check if there are add-ins listed, clear the checkbox to disable them.
  • Close the Excel and restart it.

Note: In case you are facing the issue with the Microsoft Word as well, try disabling the add-ins for Word as well.


Step 2: Clear the Excel Startup folder.


Clear the files from Excel startup folders from the locations mentioned below:


C:\Program Files\Microsoft Office\Office14\XLStart


C:\Users\User Name\AppData\Roaming\Microsoft\Excel\XLSTART


Note: Take a backup of files before deleting the files.


Let us know if this has helped you in resolving this issue.


Thank you.

1 person was helped by this reply


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