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October 14, 2019
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I am using Windows 8.1 and Word in Microsoft office 365. I am unable to save any word documents, I'm sent in a loop to the Save As box. When I exit without saving I get an error message that a file error has occurred ...Normal.dotm. Then another error
box, Changes have occurred that affect the global template Normal.dotm. I've tried the Microsoft Tech support, they spent many hours remotely connected to my laptop but failed to fix the problem. Can anyone help?
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Question Info
Last updated February 3, 2020
Views 3,774
Applies to:
If you start Word in Safe Mode by holding down the CTRL key while starting Word until asked to confirm that you want to start in Safe Mode, are you then able to save a document?
If so, it could be that you have a Send to Bluetooth Add-in that is know to cause issues with saving documents. If that is the case, you can disable it via File>Options>Add-ins>Manage COM Add-ins.
Hope this helps, Doug Robbins - MVP Office Apps & Services (Word) dougrobbinsmvp@gmail.com Screen shots by Snagit from www.techsmith.com
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If you start Word in Safe Mode by holding down the CTRL key while starting Word until asked to confirm that you want to start in Safe Mode, are you then able to save a document?
If so, it could be that you have a Send to Bluetooth Add-in that is know to cause issues with saving documents. If that is the case, you can disable it via File>Options>Add-ins>Manage COM Add-ins.
I tried this unfortunately the problem still occurred in Safe Mode
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Open the folder at C:\Users\UserName\AppData\Roaming\Microsoft\Templates where you should find the Normal template. Of course, you should replace "UserName" with your actual Windows user name.
Stefan Blom Microsoft Word MVP Volunteer Moderator ~~~~ Note that MVPs do not work for Microsoft MVP program information: https://mvp.microsoft.com/ ~~~~
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