Zoom Function Not Working in Word 2016 Print Layout View

Zoom was working fine for a couple of days after Office 365 install.  Then zoom only offers thumbnail view in Word 2016.  There is no option for Page Width, 100%, Multiple Pages or the Magnifying Glass icon.  I repaired Office 365 which took 2 hours and still the same issue.  How do I fix this?
 

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Last updated December 11, 2019 Views 52,698 Applies to:
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Answer

Anthony, I suspect that both you and Debra have run into the problem with one of Word's new "features", side-to-side scrolling. I can tell from Debra's screen shot -- because of the presence of the Zoom group containing only a Thumbnails button, that her Word is set to side-to-side. If your View tab looks like this, it's also the cause of your problem: When side-to-side is turned on, all zooming is disabled except for the thumbnails view (which makes the pages even smaller).

Click the Vertical button to return to "normal", and the zoom will be re-enabled.

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