I recently purchased a new ASUS laptop with Windows 10 o/s. I have downloaded and installed MS Office pro plus 2016 through the student advantage programme. Each time I try to open a blank document in word it crashes, seeks a fix from Microsoft, fails and then shuts down. It has also crashed mid way through working on documents. When I open the blank document the screen almost instantly goes black for a second and then comes back on before seeking a fix. It isn't doing this with excel, ppt and outlook, although I am not using them anywhere near as much as word. I have reloaded the s/w 4 or 5 times, I have used the quick repair and online repair through settings with no success. The only other stuff I have installed is mendeley (referencing s/w) printer driver (Samsung) and antivirus (F-Secure Safe). Windows updates are all up to date.
The event log shows the following:
|C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE|
Many thanks in advance.