Resolved on 28 December 2019. See the solution below.
Every time I try to export something to PDF/A from any of the Office 365 apps, I encounter an error.
Microsoft Word: Sorry, we couldn't find your file. Was it moved, renamed, or deleted?
Microsoft Excel: Document not saved. The document may be open, or an error may have been encountered when saving.
Microsoft PowerPoint: An error occurred while PowerPoint was saving the file.
Microsoft Publisher: Publisher cannot save the file.
They can still create PDF files as long as I uncheck the "PDF/A compliant" checkbox but obviously, that's not what I want.
My OS: Windows 10 v1909
Things that I have tried:
- Using different user accounts
- Reinstalling Office (including repairing, quick-repairing, deep-repairing, uninstalling+downloading+reinstalling, wipe-and-loading ... and whatever variation you can think of. I've done them all, both manually and using Microsoft's tool.)
- Repairing Windows using DISM and SFC (no violations was found)
- Running Process Monitor. It appears the problem has something to do with "sRGB Color Space Profile.icm".
I've made an astounding discovery. If "sRGB Color Space Profile.icm" is present in the same folder in which I try to export my PDF/A, the first export attempt fails, but all subsequent attempts to export that certain document to PDF/A, regardless of the export location, succeeds. In other words, if I try to export "Doc1.docx" to "D:\Doc1.pdf" and "D:\sRGB Color Space Profile.icm" exists, Microsoft Word returns an error message, but after that, I can successfully export to "D:\Doc1.pdf" or "E:\Wherever\I\want\whatever_name_I_want.pdf".