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Microsoft Word Won’t Open

When I try to open Microsoft Wors it says “ Word couldn’t start last time. Safe mode could help uou troubleshoot the problem, but some features might not be available in this mode.  I click Yes to start safe mode and nothing happens. Please help! 

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Hello!

I'd recommend trying to performance an Online Repair shown in the following link.

https://support.office.com/en-us/article/Repair...

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Hi Erin, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features
Click Microsoft Office in the list of installed applications
At the top, click 'Change'
On the resulting dialog, click 'Repair' - choose the online repair, it is a comprehensive fix

That should fix any issues with your Office Installation . . .
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Hi,

Is this a problem with one document or all documents or something in between?

To open Word in Safe mode:
https://support.office.com/en-us/article/Open-O...

Safe mode is not a way to regularly use Word, but it is a valuable diagnostic step.

You may want to try a repair.

First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

Note - Please repair only if you have product key with you as sometimes it asks for the product key again after the repair.

I hope this information helps. Please let me know if you have any more questions or require further help.

Regards
Volunteering to "pay forward" the help I've received in the Microsoft user community.


Charles Kenyon
Sun Prairie, Wisconsin
wordfaq[at]addbalance[dot]com

Legal site: https://addbalance.com

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I tried both repairs and still get the same message.

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Hello, it is a pleasure for me to assist you with your request.

I would recommend to use the next link to proceed with a repair:

https://support.office.com/en-us/article/repair...

Let me know if you have any further questions.
Volunteer, No Microsoft Agent.
Feel free to pick a rate if your question is resolved.

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It is still happening with all documents.

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I have tried all suggestions, including uninstalling and reinstalling the program. None of the options have worked, any other ideas? 

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I have no advise, but am suddenly seeing the same on a number of computers in our business.  Some also have this issue with Outlook and Excel.

Dont know what your version is, but we are having trouble with Office 365 Business.  We have 64bit versions installed.

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Have you tried starting in Safe mode, as part of troubleshooting? If clicking the "Yes" button in the error message isn't working, try starting in Safe mode manually (see https://support.office.com/en-us/article/open-office-apps-in-safe-mode-on-a-windows-pc-dedf944a-5f4b-4afb-a453-528af4f7ac72).

If Safe mode is working properly, continue troubleshooting add-ins as discussed in the article at https://support.microsoft.com/en-us/help/921541/how-to-troubleshoot-problems-that-occur-when-you-start-or-use-word.

Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
~~~~
Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Word will not start in safe mode.  Outlook either.

Very strange, never seen this before.  Yesturday saw this for excel on one of our computers, today its mine.

Using 1805 on Monthy Channel.

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Last updated May 18, 2024 Views 27,364 Applies to: