Word 2016 - Loads a blank screen

Hi Dan,

This issue may be due to compatibility issues of the device drivers to the Office applications feature. We suggest that you follow the suggested troubleshooting steps provided here about the affected Office programs that shows a blank page. Check if the issue will persist.

Give us an update on the result and we will be glad to assist you further.

See the suggestion in the following thread:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_365hp/all-microsoft-office-products-open-to-a-white/356177cd-7807-46ea-9f62-3c63fb15cfc9

Thank you, I will look into this and let people know.

Cheers

In case you'll need additional assistance, don't hesitate to reach out to us. We'll be here to help you in resolving this issue.

We'll keep an eye out for your response.

Hi Doug,

Because my screen loads completely blank, I am unable to access the options bar to do these steps :(

I have just done an OFFCat scan which has automatically disabled some add-ins (not sure what this is) but still no change.

Im still trying things though published on this site by other users 

Highly frustrating! im nearly at the point to going to buy a Macbook lol

Hi Joan

Thanks for this. I ran this scan and got the error:

"Word add-ins have been disabled due to performance or stability issues. To see the list of disabled add-ins, click the Configuration Details tile (above) and then search for 'Disabled Add-ins' using the Find feature."

The advice page took me to https://support.microsoft.com/en-au/help/2758876/add-ins-are-user-re-enabled-after-being-disabled-by-office-programs BUT i cannot even get into Word to play around witht he add-ins as it is still a blank screen

So im not sure what to do :(

Hi Joan

I have also looked at this thread about disabling graphics acceleration - https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_365hp/all-microsoft-office-products-open-to-a-white/356177cd-7807-46ea-9f62-3c63fb15cfc9 

However, I cannot even see or access the task bar on my applications.

I have tried loading the program in safe mode and thenI can see the task bar options but when you click file, the whole screen or program goes blank again

Cheers

What happens when you click on the File tab, which appears in the screen shot in your original post?

Also, if you click on the View tab and then check the Ruler box, does the ruler extend off the screen?

I can get a similar appearance to your screen shot if I set the paper size to A3 landscape and turn off the ruler

The top of your screenshot is cut off, so it is not possible to see if there is a name for the document such as the Document 9 - Word at the top of my screenshot.

You might try renaming the Normal.dotm template to OldNormal.dotm and the re-start Word.

Hi Doug 

Thanks for the quick reply.

I now only get a blank screen (as below) when i try and load a normal word doc. Sometimes it will load with a task bar in safe mode but then go blank again when you click anything.

But when you click 'file' or 'view', it just goes blank to a similar state as when i try and open any document

Where can i find the template files relating to this comment "You might try renaming the Normal.dotm template to OldNormal.dotm and the re-start Word."

Cheers

Dan