Recovering an unsaved document that isn't appearing in 'Recover unsaved document'

Hi,

I have been writing in a word document (Microsoft Word 2016) since yesterday. Today I went to save the document, but as I was saving it into my documents folder, a Microsoft pop up appeared to say "Microsoft has stopped working", followed by "Microsoft is restarting". When I clicked on the document in the auto-recovery panel, it hadn't saved any of the work I had done today, only the work from yesterday. My setting are set to automatically save every 10 minutes. I have looked in every folder, but cannot find the most recent version of the document. Is anyone able to help?

Thanks

Hi,

To recover your unsaved documents, please follow the steps below:

• Open a Word blank document, then click File.

• On the File menu, click Info.

• On the Info page, click Manage Document.
• Choose Recover Unsaved Documents from the drop-down menu.

• The UnsavedFiles folder contains all unsaved files that Office has created for temporary backups.
• Select the file you need, then click Open.

Let us know how it goes.