Does anyone know how to solve this problem?
You are not going to like my answer. I am sorry about that.
1. Get Mendeley to update their product, or
2. Use Word 2010 instead of 2016.
Neither is satisfactory, I am sure. The thing is Microsoft does not control whether or when Mendeley chooses to update their Add-In. They have chosen to be compatible/useful with Word 2010 rather than more recent versions.
I hope this information helps. Please let me know if you have any more questions or require further help.
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