I've been using Word since the beginning of time and using simple macros in Word to increase efficiency. I recently upgraded (or downgraded) to Word 2010 and now the macros disappear when I close Word. I've checked everywhere to fix this annoyance and changed the Trust Centre settings to enable macros, made sure I'm saving them in the correct template, even checked the add-ins. What was once a simple and elegant little function has morphed into a complicated labryinth of settings. I thought software upgrades were to make the process more intuitive and simple but here I've spent over an hour trying to find a solution. The 90 days of support for Office is a joke. After phoning in to 1-800-668-7975 I went through 10 questions with the 'electronic host. ' Finally you get a person who refers you to the Word Professional support person who then tells you to go to a website and search the forums. I've been a support of Microsoft products for years but I think this is the beginning of the end for Microsoft. Windows 7 is certainly a big improverement over the last two OSs but Office Word 2010 is a pain.