save and save as not responding

when using  Word, ppPublisher and other programs i cannot save documents readily and sometimes not at all.  I get a not responding message
 

Question Info


Last updated July 10, 2019 Views 23,994 Applies to:

Hi Peter,

 

Welcome to Microsoft community and thanks for posting the question.

 

As per the description provided, it looks like you are unable to save files using Office application.

 

I will assist you with saving Office applications in the computer. However I need more information regarding the same.

 

1) Which version of Office do you use (Office 2003, Office 2007, Office 2010, Office 2013)?

 

2) Since when are you facing this issue?

 

Repair Office using the link below and check if it works fine:

http://office.microsoft.com/en-us/word-help/repair-or-remove-office-2010-HA010357402.aspx (Office 2010, Office 2013)

 

http://support.microsoft.com/kb/924611 (Office 2007)

 

http://support.microsoft.com/kb/821593 (Office 2003)

 

I hope the above information helps. If you need any further information, you can always reply and I’ll be happy to help you.

 

Thank you.

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This issue happened to me yesterday.  File - Save As (Not Responding) when attempting to save a new document or changes to an existing document in MS Word, MS Excel and MS Powerpoint. Eventually a 're-start the program' or 'wait' pop-up appears.  I am running Office 2013 Professional. 

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Hi Neil,

You may repair Office 2013 using the following link and verify the status:

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

I hope it helps. Let us know if you need further assistance.

Thank you.

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Thank you for the advice. 

My issue extends beyond Office 2013.  The same problem occurs with Apache OpenOffice 4.x.

My workaround for now is to use Office 2003, which seems to work fine.  

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I did have the same problem, but now everything is good. I tried lots of possible solutions, but I believe that the changes below did the trick.

Note: Make sure that you are not exceeding any of the limitations of SkyDrive Pro / OneDrive for Business. I tried OneDrive for Business, but I wanted all my files stored both locally and in the cloud. With over 100,000 files, I was forced to switch back to the basic/personal version of OneDrive.

In MS Word ...

File > Options > Save > Save documents >

  UN-check  "Show additional places for saving ..."

  CHECK  "Save to Computer by default"

File > Options > Advanced > Save >

  UN-check  "Copy remotely stored files onto your computer, and update the remote file when saving

Also, for Windows 8/8.1 ...

PC Settings > OneDrive > File Storage >

  Turn OFF "Save documents to OneDrive by default"

Good luck.  If the above doesn't work, reply accordingly and I will figure out what else I did that made the difference.

P.S. As far as I can tell, Microsoft engineers suggest the following for virtually every type of problem.

   1. Repair MS Office

   2. Run SkyDrive/OneDrive troubleshooter

   3. Restart SkyDrive/OneDrive processes

   4. Try using a different MS Account

   5. Try while logged out from all MS Accounts

For me, NONE of these approaches has EVER fixed any problem with MS Office. On the other hand, I did solve one Office/OneDrive problem by performing a drive-wipe and clean install of Windows and MS Office.

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