problem with printer, error is "TCK ERROR : illegal ident argument : EMULATION PCL6

i have Microsoft office 2010 in my laptop.My laptop connected to Fujitsu OCE 3165 printer but i cant print.the error is  "TCK ERROR : illegal ident argument : EMULATION PCL6.But  i have no problem when i print with another HP inkjet printer.Can anyone help me to solve this please.

OS : windows 7 64 bit
 

Question Info


Last updated December 2, 2017 Views 211 Applies to:
Answer

Edit:

Have you installed the latest drivers available from Fujitsu for Windows 7? I would recommend uninstalling that printer and reinstall (overwrite the old driver).

Original reply:

Are you unable to print only from Word or from other applications as well?
Try printing from Internet Explorer, Notepad and Excel and see if it prints.

If the issue is only with Word c
heck the following KB articles which has information on how to troubleshoot printing problems in Word and see if it helps:
http://support.microsoft.com/kb/826862
http://support.microsoft.com/kb/826845

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