Office 2016 365 ProPlus "Insert Icon" gives "An error has occurred while importing file.....Woman.svg"

In client Office 2016 365 ProPlus, when I "Insert Icon", once I click on one in the gallery, and click insert.  These are .SVG files.    However, if I have an SVG file on my desktop, I can "Insert Picture" choose it, and it works fine.

Total error message:

An error occurred while importing this file.

https://hubblecontent.osi.office.net/ContentSVC/Content/Download?Provider=MicrosoftIcon&fileName=Woman.svg

Note: if I open a browser and enter https://hubblecontent.osi.office.net/ContentSVC/Content/Download?Provider=Microsofticon&fileName=Scanner.svg it works just fine.

Answer
Answer

Hi there,

We've escalated this issue to our engineering team and they are currently investigating. We will let you know once we have more information. Apologies for  the inconvenience here. Our engineering team is treating this with high severity.

Thanks,
Michelle V.
Office Team

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Question Info


Last updated May 20, 2020 Views 718 Applies to: