Installer encountered an error: 0x80070422

I have Windows 7 Prof (64 bit) and MS Office (32 bit). I am trying to send emails using Mail Merge. However Word is not sending messages through Outlook.

 

I checked on the Internet and found the following article that provides hotfix to resolve this issue:

 

http://support.microsoft.com/kb/980681

 

I have downloaded the hotfix and tried applying it. It flashes the following error:

 

Installer encountered an error: 0x80070422

The service cannot be started, either because it is disabled or because it has no enabled devices associated with.

 

Can someone tell what is needed to apply the hotfix?

Thanks,

 

Question Info


Last updated September 14, 2019 Views 37,651 Applies to:
Answer
Answer

Dear Ashutosh

 

Thank you for your reply.

The question of selecting HTML option did not arise because I couldn't install the hotfix in the first place.

I again requested the hotfix from MS, downloaded it and tried applying and it got installed without any issue. Mail Merge is now working. I did not have to use workaround.

I am now wondering why the hotfix did not get installed previously and now why it has got installed!

Nonetheless, the functionality is now working for me.

Thanks,

Pankaj

 

 

76 people were helped by this reply

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