Q: Error message "the setup controller has encountered a problem during installation please review the log file for further information on the error"

Original Title: Office 2010 Software.

I purchase office 2010 software professtional and installed on my laptop.I continue to receive message that:THE SETUP CONTROLLER HAS ENCOUNTED A PROBLEM DURING DURING INSTALLATION.PLEASE REVIEW THE LOG FILE FOR FURTHER INFORMATION ON THE ERROR.Furthermore i wanted to unintall the office2010 software it is not possible for me to do it .After trying on several times it is not possible to uninstall it.Is there anybody up there to assist me.



First thing to do is follow the advice, check the event viewer:
Examine the Vista/Win7 Event Viewer

Vista and Win7 Event Viewer are essentially the same.

Something is “broke”. What is happening when you try to open it? Is there an error message?

Take a look in the Event viewer, go to the Start menu, enter "event" in the search window, click on "Event Viewer".

In event viewer, open the Error and Warning message categories. Look for a source like Outlook or MS Office and also look for the time that you had the problem (ie just a couple of minutes ago).

Report the error code and full, exact error message text you find that appear relevant.

After reviewing the the event log you can try doing a repair on your office installation. If that doesnt' work, here are several techniques for uninstalling Office:
  1. try following this procedure to repair the office installation:
Repair or remove Office 2010 -


Click to Run: Switch to using an MSI-based Office 2010 edition -
  1. Try is this trouble shooting procedure. Work through the whole thing:
How to trouble shoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002  (no %temp% folder)
  1. If that doesn't work, then try this more aggressive uninstall (followed by re-install) procedure:
FIXIT uninstall tools for Office 2003, 2007 or 2010 suites (including starter) if you cannot uninstall it from Control Panel (no %temp%)

·        Note: if  uninstall of Click to Run Starter does not work:

·        Start run window: <Win R>

·        Start Services dialog: services.msc

·        Locate ‘Client Virtualization”

·        Right click, select Properties.

·        Set Startup type to disabled and Stop the service.

·        Repeat Fix It from KB 290301


Manually uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature - (%temp%)

For 2010 clean up procedure remains the same, just have to make some number substations:

Change all references to Office suites:
Office 2002 = Office 10.0
Office 2003 = Office 11.0
Office 2007 = Office 12.0
Office 2010 = Office 14.0

·      The best way to clean the %temp% folder is after a reboot, so if you are planning to reboot, hold off on that step or repeat the %temp% cleanup after reboot

·open the run window:  <win> + R

·type %temp%,

·press <ENTER>,

·Windows Explorer opens in the TEMP folder

·Select all files: <CTL> + A


·For any files in use, just SKIP them

·For Windows XP and Windows Server 2003, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.


2 Additional Tools to uninstall Office -


if 290301 doesn’t work, Google and download the old MS Cleanup tool msicuu2.exe
****** ****** ******** ******** ******* ******* ******

When things are bad, you can either:
- cuss,
- cry or
- laugh ...

Why not choose to laugh

Did this solve your problem?

Sorry this didn't help.

5 people were helped by this reply

Question Info

Views: 48,020 Last updated: July 17, 2018 Applies to: