Windows Installer Popup

I am running Microsoft Office Student and Home 2010 with Windows 7. Every time I try to open a word or excel document a Windows installer dialog box opens. Anyone know how the get rid of this? I can't find one for this version. I have had this computer for over a year and never had an issue until the last two weeks.
Answer
Answer

Verify if you have multiple versions of Office installed on the machine.

 

Try repairing the Office 2010 installation:

Click Start > Control Panel > Programs and Features > Right click Office 2010 > Click Repair.

 

If Office 2010 is not installed as Click to run or Starter version, try the steps below to open Word in its application safe:

Click Start > All Programs > Accessories > Run > Type 'winword /safe' (Without the quotes and note the space in the command).

 

If Word opens without the configuration window, try the steps below and add the DWORD for Word:

Click Start > All Programs > Accessories > Run > Type 'reg add HKCU\Software\Microsoft\Office\14.0\Word\Options /v NoReReg /t REG_DWORD /d 1' (Without the Quotes).

 

Disclaimer: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk

 

Visit the link below for more information on registry back-up:

http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer
It sounds like you may have a Windows Access Rights problem, where Windows is not giveng you enough access to save the changes made during installation / activation. Here are some tips to help with that problem;
Confirm that access rights are a problem:

http://www.windowsecurity.com/articles/Why-Applications-Dont-work-standard-users.html

 

How to fix Access Rights problem

Sometimes the problem has been that Windows has had problems granting the right access to files, folders and the registry. The following tips provide some workarounds.

As you go from XP to Vista to Win7 certain operations require higher access rights to perform. These access rights are “higher” than even those granted to the Administrator ID by default. These “elevated” rights are accessed by way of the UAC confirmation dialog which is invoked when you select to “Run As Administrator”.

In theory, any one of the following tips should work.  The process is: run one of the fixes, run each affected Office app, reboot TWICE (sorry, I don’t know why, but there appears to be some “Voodoo” at play here. We do it because it works!) TWICE (sorry, I don’t know why, but there appears to be some “Voodoo” at play here. We do it because it works!), try the office apps again to confirm the fix worked.

If you want to first confirm that access rights are a problem this article describes how: http://www.windowsecurity.com/articles/Why-Applications-Dont-work-standard-users.html

 

NTFS Permissions Reporter (free tool) – What are the NTFS permissions?

http://4sysops.com/archives/free-ntfs-permissions-reporter-what-are-the-ntfs-permissions/

This is a good tool for reporting on file access rights

Access Rights FYI: How to Understand Those Confusing Windows 7 File / Share Permissions

http://www.howtogeek.com/72718/how-to-understand-those-confusing-windows-7-fileshare-permissions/   

FYI: One person had to fix access rights to their won %TEMP% folder.

 

How do I restore security settings to a known working state?

http://support.microsoft.com/kb/313222  

 

Win 7 5 ways to Run As Admin

http://www.sevenforums.com/tutorials/11841-run-administrator.html

FYI: for this situation, you can consider Vista and Win7 to be essentially interchangeable with only minor differences between the user interface in the 2 versions.

In Windows 7, even when you are logged in as administrator, UAC no longer gives you “Full” administrator rights. To get all of the access you now also have “run as administrator”

It appears there is an error where your userid is not being allowed to update the activation information in the registry.

The general process is :

·         Close all of the office apps

·         Start one of the Office apps using any one of the following “run as admin” techniques

·         Activate office

·         Close the app

·         Start it normally, confirm the message has “gone away”

·         If the message is gone, reboot the computer

·         Start the office app again to confirm that the message really is gone for good (was saved in the registry)

 

What you need to do is "runas admin":

·         Go to the start menu and find the program icon you want to start

  • <Shift> <Right Click> on it
  • Select “Run as …”

 

If that doesn’t work try this:

·         In the start menu , right click on the shortcut for any Office app, select “RunAs Admin”
If runas does not appear, right click and drag the shortcut to the desktop

  • create a shortcut on the desktop.
  • Right click on the desktop shortcut,
  •  runas admin should be there.

 

Activate the application/office:

·         2007 Office button / 2010 File tab

  • Help
  • Click on “Activate the Application”
  • Follow prompts to enter product key
  • Close the app
  • Restart app normally

 

Run a Program as an Administrator in Win7

http://www.sevenforums.com/tutorials/11841-run-administrator.html?ltr=R

 

Why “Run As Admin” when logged in as Admin

http://ask-leo.com/why_does_my_computer_say_i_need_to_be_administrator_when_i_am.html?awt_l=Dn3ml&awt_m=1eLt0cy1PZdfbL

 

What is 'Run as Administrator' in Windows 7?

http://superuser.com/questions/235444/what-is-run-as-administrator-in-windows-7

 

XP Run as admin

http://netsecurity.about.com/od/quicktips/qt/qt_run_as.htm

 

If that doesn’t work, sometimes the problem has been that Windows has had problems granting the right access to files,folders and the registry. The following tips provide some workarounds.

 

Take Ownership of Files / Folders

http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

 

How to Take Ownership (Permission) of a File or Folder Manually in Windows?

http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-file-or-folder-manually-in-windows/

 

How to Take Ownership (Permission) of a Registry Key in Windows?

http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-registry-key-in-windows/

 

If you are technically adept, you can try this fix.

Restore “TrustedInstaller” as Default Owner of a File, Folder or Registry Key in Windows?

http://www.askvg.com/guide-how-to-restore-trustedinstaller-as-default-owner-of-a-file-or-folder-in-windows/

 

Solving setup errors by using the SubInACL tool to repair file and registry permissions

http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx

 

Guided Help: Adjust User Account Control settings in Windows 7

http://support.microsoft.com/kb/975787

 

Turn User Account Control on or off

http://windows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off

 

If that doesn’t work, try rebooting into Clean Boot mode (with networking) to do the install/activation.

 

How to trouble shoot a problem by performing a clean boot in Windows Vista or in Win7

http://support.microsoft.com/kb/929135

Note: You can’t do install in Safe Mode, installer service is not running

 

Start Win7 in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - Please let us know if works or not.

http://support.microsoft.com/kb/310353/ - How to perform a clean boot in Windows XP

http://support.microsoft.com/kb/281770/ -  How to perform clean-boot trouble shooting for Windows 2000

http://support.microsoft.com/kb/267288/ -  How to perform a clean boot in Windows Millennium Edition

http://support.microsoft.com/kb/180902/ - How to start a Windows-based computer in Safe Mode

Note: You can’t do install in Safe Mode, installer service is not running

 

How to Boot Windows in “Safe Mode” When “F8″ Key is not Working?
Add “Safe Mode” Option to Windows Boot Loader

http://www.askvg.com/how-to-boot-windows-in-safe-mode-when-f8-key-is-not-working-add-safe-mode-option-to-windows-boot-loader/

 

What is Safe Mode & How to Boot in Safe Mode – Win7

http://www.7tutorials.com/what-safe-mode-how-boot-safe-mode

 

How to start the Windows Installer service when system services are not loaded

http://support.microsoft.com/kb/929135

If you run a Setup program without starting the Windows Installer service, you may receive the following error message:

The Windows Installer service could not be accessed. Contact your support personnel to verify that the windows Installer service is properly registered.

The Windows Installer service does not start if you clear the Load system services check box in the System Configuration utility. To use the Windows Installer service when system services are not loaded, you must start the service manually. To do this, follow these steps: 

1.       Click Start  , right-click Computer, and then click Manage.  If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

  1. In the console tree, click Services and Applications, and then click Services.
  2. In the details pane, right-click Windows Installer, and then click Start.

 

Startup - Msconfig.exe – How To Use the System Configuration Tool & All its Awesomeness!

http://www.7tutorials.com/how-use-system-configuration-tool-all-its-awesomeness 

 

FAQ about Office Activation Wizard 2007 2010

http://support.microsoft.com/kb/927921

 


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated July 25, 2020 Views 3,053 Applies to: