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Microsoft Crash on Mac

My Microsoft word 2016 will not open. Instead I get a crash notice with the following information. Please help. 

Process:               Microsoft Word [1080]
Path:                  /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier:            com.microsoft.Word
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Microsoft Word [1080]
User ID:               501

Date/Time:             2018-06-13 16:43:06.975 -0400
OS Version:            Mac OS X 10.13.5 (17F77)
Report Version:        12
Anonymous UUID:        44B6DF82-092B-A0BC-BE2B-0E62B0741AEC


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (Code Signature Invalid)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
--> 
    __TEXT                 000000010529f000-0000000107238000 [ 31.6M] r-x/rwx SM=COW  

Thread 0 Crashed:
0   ???                            0x000000011051819c _dyld_start + 0


 
                                VIRTUAL   REGION 

Hello, it is a pleasure for me to assist you with your request.


I would recommend you to please use this link to uninstall the software:

https://support.office.com/en-us/article/uninst...

And then install it with this:

https://support.office.com/en-us/article/downlo...

Please let me know if it was of help.
Volunteer, No Microsoft Agent.
Feel free to pick a rate if your question is resolved.

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This is a known issue that was fixed by an update

Make sure your Mac has a working internet connection before checking for updates. Install Mac OS X updates followed by Office updates.

 

Install Mac OS X updates first:

To get Mac OS updates, go to the App store on your dock, and then click the Updates button to reveal available updates.

 

Then Install Office Updates

To get the update:

1. Open any Office application

2. Go to the Help menu and choose Check for Updates

3. Let AutoUpdate check for and install updates

4. Restart your Mac

 

If you have any add-ins such as WebEx, Mendelay, EndNote, Zotero, TypeIt4me, etc it is essential that you install the latest updates for your add-ins.

Be sure to include the version number and OS version when asking your question.

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I had the same issue for months. I just got a brand new mac and bought a new Office 365. After installation, i tried opening and got the same crash code error. I tried the Wifi fix and that worked. I assume that since i just bought this Office 365 it's the latest one, so why didn't it work? Any ideas?? Thanks!

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Last updated April 20, 2023 Views 1,189 Applies to: