MathType Equations Automatically Shrinks

In the new update of Office for Mac, v16.16, MathType equations automatically shrinks after it is typed in. 

I've contacted MathType support and they mentioned that in the new update, any image images internally inserted as PDF (like MathType formulas) will automatically resize.

As such, is there any workaround that I can do for now?

 

Question Info


Last updated October 14, 2018 Views 219 Applies to:
Answer

The indented information that follows is our response when a customer reports the above issue to us. Eugene already has this information because he wrote us last week about it (he's just hoping for another workaround, which is understandable, and this is a reasonable place to ask about that):

Unfortunately, this is an issue recently introduced by Microsoft in its 16.16 Office release for Mac. 
This issue happens with any image images internally inserted as PDF (like MathType formulas).

We honestly apologize for the inconvenience and we hope that Microsoft fixes the issue soon.

We encourage you to contact Microsoft regarding this issue hoping that it will speed up its resolution (https://support.microsoft.com/en-us/contactus/).

This is an issue with Retina displays, so that's one possible workaround: if you have a non-Retina display, use that when inserting or editing equations. The equations will be fine if merely viewed or printed when using a Retina display, but when you insert or edit one is when the sizing issue happens.


As Charles suggested in an earlier reply, "Consider reverting to Version 16.15." This is, in fact, Microsoft's recommendation as well. The answer on  an earlier question in the Microsoft Community answers forum describes how to do that.

Bob Mathews

WIRIS America, makers of MathType

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