SharePoint Online : The file is locked for exclusive use by user

Hello Support,

We are facing a strange issue from yesterday. We are unable to check in any document which is created using word online.

It gives an error while saving with filling required properties.

The file "filename" is locked for exclusive use by username. Below is the Image for reference.

Once file is created with content and reopening in edit mode with same user, it gives an error. Also open in reading view shows a blank document.

We have found this issue in our two different organizations.

Please help us to resolve the issue ASAP.


Hi Ravin,


The issue has been submitted to our relevant team for further investigation. You will be contacted via the email you provided in private message. We will also share the solution here once the issue has been solved. This will benefit other community members who encounter the same situation.



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Question Info

Last updated June 17, 2020 Views 4,997 Applies to: