SharePoint Online: Site ICON/LOGO update not possible

When I try to update any SharePoint Online Site's logo, I get the error "We experienced a problem updating the icon. Please try again in a few minutes."


This is happening since last month. Before, I've been able to change them without any problem.

Note: These sites are part of TEAMS I've created previously. If I update the LOGO on TEAMS, it doesn't update on SharePoint (it seems they are not the same LOGO configuration)

Thanks.

Answer
Answer

I have had exactly the same issue for a couple of weeks.

The only workaround I have found to work for me is:

  • Remove the site from its association with any HUB site
  • From within the site, browse to Site Contents > Site Assets
  • Replace the __siteIcon__.png file with the icon that you want (note, there are 2 "_" before and after!)
  • Clear cache in your browser and refresh the site
  • Hopefully the logo will have changed
  • Re-link the site to a HUB site.

I'm not too sure if the linking to the HUB site is an issue or not, it's just the way that I did it which seemed to work, but perhaps try it without first.

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Question Info


Last updated November 8, 2020 Views 1,362 Applies to: