SharePoint Online: Site ICON/LOGO update not possible

When I try to update any SharePoint Online Site's logo, I get the error "We experienced a problem updating the icon. Please try again in a few minutes."


This is happening since last month. Before, I've been able to change them without any problem.

Note: These sites are part of TEAMS I've created previously. If I update the LOGO on TEAMS, it doesn't update on SharePoint (it seems they are not the same LOGO configuration)

Thanks.

Answer
Answer

I have had exactly the same issue for a couple of weeks.

The only workaround I have found to work for me is:

  • Remove the site from its association with any HUB site
  • From within the site, browse to Site Contents > Site Assets
  • Replace the __siteIcon__.png file with the icon that you want (note, there are 2 "_" before and after!)
  • Clear cache in your browser and refresh the site
  • Hopefully the logo will have changed
  • Re-link the site to a HUB site.

I'm not too sure if the linking to the HUB site is an issue or not, it's just the way that I did it which seemed to work, but perhaps try it without first.

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated November 8, 2020 Views 1,362 Applies to: