Error:The file is locked for shared use

Split from this thread.

We are also experiencing this precise issue on a frequent basis. It is easily reproducible. We are also experiencing this problem when folks open existing documents and then attempt to edit properties. The issue seems to be occurring more often lately. 

Specifically, we used to be able to create a new document, and if we clicked the library link in the breadcrumb at the top of Word Online (instead of clicking back in the browser, or closing a new tab) it would not lock the file for property editing. Now it is locking the file even in this case.

Is it Microsoft's position that creating a new document in a SharePoint document library using an Office Online app is not recommended or supported? 

More likely this is a growing bug that needs to be escalated and addressed ASAP. This is a huge problem for user adoption, and for, well, USE.


Hi Dave,

This issue was posted to the Service Health Dashboard (SHD) as incident SP146930 starting at Aug 21 2018 3:52 PM (UTC). The user experience of this incident is : Users were unable to move or delete Microsoft Word documents.

Now, Service Health Dashboard has indicated that issue SP146930 has been resolved as of: Wednesday, August 22, 2018, at 3:26 PM UTC. If you are still experiencing an issue, please post a new thread on our forum.



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Question Info

Last updated May 13, 2021 Views 3,100 Applies to: