Skype for Business conversation history

Where is the conversation history that the Skype for Business app shows stored? I thought it was a view on the conversation history folder in Outlook, but I have a user who has deleted conversations from Outlook and they still appear in SfB even after a restart.

 

Question Info


Last updated September 21, 2018 Views 29,514 Applies to:
Answer

Hi Ryan,

Here’re my answers to your question:

Where is the Conversations tab getting the data to show?

-          When finding previous conversations in Skype for Business, it display data stored in Outlook client.

Is there a local file that is separate from the Exchange conversation history stored in the ost?

-          There is no other file storing Skype for Business conversation other than the Conversation History folder in Outlook.

Is it getting the info directly from Exchange online or where?

-          Although the conversation history data is also stored online besides local Outlook client, Skype for Business fetches data directly from the local Outlook client.

Hope this clarifies. While, if there is anything unclear, please post back. We are glad to provide further assistance.

Thanks,

Brook 

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