Skype for Business does not show any emojis after the update for Office 365 was installed


I recently upgraded my office 365 after prompted to do so in outlook, after this was completed I no longer am able to see emojis in my skype for business messages.  I also cannot receive the emojis that are sent to me and just receive a blank message instead.  If I send my coworker two emojis of the same emojis such as (car)(car)  I can see in the sent dialogue box that it is a blank and then the word of the emoji  (car) but never the actual emoji themselves.  I have already checked under ~options/IM/Show emoticons ~in messages and that is already set to on.  I have unselected and re-selected this item and nothing changes.  I have restarted my laptop and this has not helped.  I have also checked that I am up to date in office 365 and it says that there are no items to update _( File/Office Account/Product Information/ Office Updates/Update Now)~  I am running in the Windows 10 environment


Question Info

Last updated May 7, 2020 Views 41,111 Applies to:

Hi Ronan, 

We may open PowerShell then connect to Skyep for Business service to run the command. 

The command "DisableRicherEditCanSetReadOnly" won't influence Skype for Business work properly. 

@Sumit53, this issue is a known issue and related team is working on it, you may wait for the update to access the fix or run the command as a workaround. 

1. Create the following In-band policy and add to the Client Policy.

Steps to create In-band policy:

$a = New-CsClientPolicyEntry -Name “DisableRicherEditCanSetReadOnly” -Value "true"

Set-CsClientPolicy -Identity “Policy Name” -PolicyEntry @{Add=$a}

2. Restart the Skype for Business Client.

Sorry for any inconvenience casued by the issue, your understanding is highly appreciated.



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