Skype for business 2016 emoticons not showing

Split from this thread.

Hi Huni,

We've also started experiencing this issue. There were no problems with version 16.0.9029.2167, however the issue appeared once we upgraded to 16.0.9126.2109.

The emoticons appear as a blank text field as the OP mentioned. However we also have an issue where any block of text will also be blank/does not appear at all.

In the screenshot I've attached, the blank text box was a :) emoticon, I then typed 'test2' which appears ok, I then types 'test3 :)' which does not show at all.

We are running Office365 click-to-run.


1. Create the following In-band policy and add to the Client Policy.
Steps to create In-band policy:

$a = New-CsClientPolicyEntry -Name “DisableRicherEditCanSetReadOnly” -Value "true"

Set-CsClientPolicy -Identity <Policy Name> -PolicyEntry @{Add=$a}

2. Have the users to restart the Skype for Business Client.

3 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Question Info

Last updated June 2, 2020 Views 21,928 Applies to: