Error message: 'An error occurred while importing the file.' Inserintg image into Powerpoint 2013

Trying to insert an image file into Powerpoint 2013. I did a quick repair and a full online repair. I still get the same error even after a reboot. Please help.
 

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Last updated November 12, 2019 Views 21,080 Applies to:

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You don't say what type of image it is.  Perhaps it's an image format that PowerPoint doesn't support, or has been saved from a program that has a slightly non-standard way of saving images.  Or the file itself could be corrupt.

Can you open the file in some other program?  

Try opening it in (free) IrfanView and resaving as something PPT can handle:  BMP is about as stock-standard as it gets.

IrfanView:  http://www.irfanview.com


PowerPoint Help:
http://www.pptfaq.com/
PPTools:
http://www.pptools.com

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You don't say what type of image it is.  Perhaps it's an image format that PowerPoint doesn't support, or has been saved from a program that has a slightly non-standard way of saving images.  Or the file itself could be corrupt.

Can you open the file in some other program?  

Try opening it in (free) IrfanView and resaving as something PPT can handle:  BMP is about as stock-standard as it gets.

IrfanView:  http://www.irfanview.com



I have tried multiple image files such as JPG and BMP. I get the same error on any of them.

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I'll assume that you're using Insert | Picture to bring the picture in.  If not, that's what you *should* be doing.  

But try this:

Rightclick the image file
Choose Properties
On the General tab, look for an UNBLOCK button at the bottom of the dialog box.
If it's there, click it.

Close the dialog box and try inserting the file again.

PowerPoint Help:
http://www.pptfaq.com/
PPTools:
http://www.pptools.com

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Yes, using Insert Picture from within Powerpoint.

 

On one of the image (jpg) files I did not have the unblock button, however I did have it on a different jpg, so I clicked the unblock button and said OK. I then tried to insert picture again and got the same error message.

 

Thanks

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Can you upload an example problem JPG to SkyDrive (OneDrive, whatever it's called by then) or someplace else where we can retrieve it and have a look?  Thanks.

PowerPoint Help:
http://www.pptfaq.com/
PPTools:
http://www.pptools.com

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Can you upload an example problem JPG to SkyDrive (OneDrive, whatever it's called by then) or someplace else where we can retrieve it and have a look?  Thanks.


YOu want to look at the jpg file? This is happening on any jpg file that is on this local PC. Unfortunately, it is not my PC and I don't have access to it right now to do this.

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Can you upload an example problem JPG to SkyDrive (OneDrive, whatever it's called by then) or someplace else where we can retrieve it and have a look?  Thanks.


YOu want to look at the jpg file? This is happening on any jpg file that is on this local PC. Unfortunately, it is not my PC and I don't have access to it right now to do this.

Yes, I'd like to see it.  If it happens here too, it's likely a problem with the JPG.
If not, it's likely something to do with the PPT installation.

Another thing you might try:

Draw a rectangle or any other shape in PPT.
Rightclick and choose to save the file as a picture.
Save it as a JPG to your desktop or any other convenient location.
Then do Insert | Picture and choose the just-saved JPG.
Does it also error out?

PowerPoint Help:
http://www.pptfaq.com/
PPTools:
http://www.pptools.com

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Can you upload an example problem JPG to SkyDrive (OneDrive, whatever it's called by then) or someplace else where we can retrieve it and have a look?  Thanks.


YOu want to look at the jpg file? This is happening on any jpg file that is on this local PC. Unfortunately, it is not my PC and I don't have access to it right now to do this.

Yes, I'd like to see it.  If it happens here too, it's likely a problem with the JPG.
If not, it's likely something to do with the PPT installation.

Another thing you might try:

Draw a rectangle or any other shape in PPT.
Rightclick and choose to save the file as a picture.
Save it as a JPG to your desktop or any other convenient location.
Then do Insert | Picture and choose the just-saved JPG.
Does it also error out?

I am facing the same problem too. Powerpoint won't let me insert image of any format. I tried drawing a rectangle and saving it as a picture (PNG file). However, when I try to insert image thus saved, it doesn't still work. I'm at total loss! 

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And, it certainly isn't a problem with the JPEG file. To me, Powerpoint won't let me insert any image file; I tried several other formats too, including PNG, TIFF and BMP. All those files open pretty well in other applications, such as MS Paint but not in Powerpoint.

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I tried the following before posting my comments here:

1. Performed a repair on the Office 2013 installation

2. Deleted the contents of the %TEMP% folder

3. Tried logging into my outlook.com account from within Powerpoint

4. Saved a shape (which I drew) to a PNG file and tried inserting it back into Powerpoint.

And, nothing worked.!

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