Slow typing on Powerpoint for Mac using Office 365

After scouring through the forum, it seems that this problem may be limited to certain devices or to certain software types. I am currently using Office 365 for my Macbook 12" (2015) model and am running on Mac OS Sierra version 10.12.3 (16D32).

My powerpoint version is:

The problem is that when I type into any text box or title in Powerpoint, the text appears very slowly. Makes it difficult to type quick and fast and the lag is really irritating. 

I tried the numerous workarounds here and it doesn't work. From booting in safe mode to closing all other applications and even removing ALL of my startup items, it still is slow when typing. 

The only time it doesn't work is when I create a new user account on my Mac and swap to the new account and opening a new powerpoint file, the typing returns to normal. 

I hope MS can resolve this issue or at least help pinpoint what the other causes may be. 

Hi Mark,

It seems that the issue can be solved by creating a new user account. If yes, the issue may be caused by that the previous user account is corrupted.

Given the situation, I suggest you try the steps below to see if the issue goes away when you log into Mac with the previous user account.

1. Check if there is an update in your operation system. If yes, update it to see the outcome.
2. Open a Terminal Window

a. At the command prompt, enter this exactly including spaces

sudo /usr/libexec/repair_packages –repair –standard-pkgs /

b. Enter your admin password and wait some time.

If there are errors, they display and are repaired.

If there are no errors, it displays nothing.

3. Boot your Mac in safe mode.

a. Press the power button.

b. After hearing the start-up tone, press and hold the Shift key.

c. Release when you see the gray Apple icon and the progress bar.

d. Once safe mode is loaded, open a Finder window.

e. Press Cmd-Shift-G.

f. Type in ~/Library/Caches to go to the caches folder.

Note: Totally removing the cache is not recommended so save a backup of all the cache files before deleting them. If something happens, you can restore the old files using the backup.

g. Restart the Mac to check the result.

Meanwhile, you can also use the new account to work with PowerPoint 2016 for Mac.

Thanks,

Cliff

* Beware of scammers posting fake support numbers here.

* Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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Thanks, I tried all of the steps above as you have mentioned.

1) The command in terminal didn't do anything

2) I deleted the cache folders and still the error persisted

3) I tried performing some maintenance tools such as repairing permissions and other tools but still the problem persisted. 

It seems to be only happening for Powerpoint for me and not the other MS Office products and creating a new user account and moving to it is something I can't do at the moment. 

Are there any other solutions?

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If you get better performance under another user account, it indicates your old account has been corrupted. Please consider moving your files from your old account to the new one to restore the performance you expect. you can do this by copying everything from the Document, Movies, Music, etc. folders to your old accounts Public folder. Then log in under your new account and copy the files into your new account folder.
Author of "OOXML Hacking - Unlocking Microsoft Office's Secrets", now available
John Korchok, Production Manager
production@brandwares.com

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The evidence from hundreds of postings on this site is that Microsoft Office corrupts user folders and the existing uninstall instructions cannot correct this. Please pass this on to your boss.
Author of "OOXML Hacking - Unlocking Microsoft Office's Secrets", now available
John Korchok, Production Manager
production@brandwares.com

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Yes, after trying as many other options available, I have decided to create a new account and move my documents across. 

Even the option of deleting the Mac user account but maintaining the Home directory and files and recreating the account in the same name. That didn't work as well. 

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Last updated November 20, 2020 Views 5,244 Applies to: