Office 365 email open in Outlook but not OWA

hi sava,

in office 365, administrators can restrict users to logging into office 365 owa. the followings are the detailed steps. if you are not an admin of your office 365, let the admin help check the information.

1.login to office 365 admin center with admin credentials.
2.click users > active users > double click a user > settings > please confirm if the user is allowed under “set sign-in status”.
3.navigate to admin -> exchange
4.in the eac, navigate to recipients > mailboxes.
5.in the list of user mailboxes, click the mailbox that you want to enable outlook web app for, and then click edit .
6.on the mailbox properties page, click mailbox features.
7.under email connectivity, click enable under outlook web app: disabled.
8.click save to save your change.

if the suggestion above doesn’t work, please capture a screenshot of the whole error message and upload it for further troubleshooting.
to upload pictures, please click use rich formatting and insert/edit media. browse the picture to upload and then click insert.

best regards,
lance

Hi Sava,

Have you referred to my reply? Can you share any update with us?

Best Regards,
Lance

Hello Lance,

Thank you so much. We looked into that but his OWA access was already enabled. So we disabled then re-abled. Didn't help.

We finally figured something out at the end, that worked. It's more of an alternative actually, having the student authenticate directly with Microsoft rather than via our AD.

Thank you very much for your help, much appreciated,

Sava,