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A. User

Including Shared Mailboxes in All Mailboxes Search

When searching messages in Outlook 2016, it does not produce results from shared mailboxes. The only way I've found to search shared mailboxes is to choose the mailbox and select "current folder." Is "All Mailboxes" a misnomer or is there an setting that needs to be changed to truly include all mailboxes in a search?

Thank you,

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Chevia

Hi Brian,

Currently, we can search emails from a specific folder of a shared mailbox in Outlook 2016 by selecting Current Folder. Also, it is not feasible to search the emails from the entire mailbox in Outlook by selecting All Mailboxes/All Outlook Items.

As a workaround, you can use Outlook Web App -> Open another mailbox -> open the shared mailbox, then search emails in the shared mailbox. For the feature you’re concerned, I recommend you submit feedback to our related team to get our products improved.

Thanks,
Vivian

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A. User

So, what is the "All Mailboxes" option in Outlook supposed to do?

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Chevia

Hi Brian,

The “All Mailboxes” is used to search the emails in all the mailboxes set up in the same profile, but not a specific mailbox. For example, if you have set up two mailboxes(let’s say mailbox A and mailbox B), also, you can find the shared mailbox under the two mailboxes, when you enter the key words to search emails, all the related emails in mailbox A, mailbox B and the shared mailbox are all listed.

Thanks,
Vivian

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Question Info

Last updated February 1, 2024 Views 14,688 Applies to:

Including Shared Mailboxes in All Mailboxes Search

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Question Info

Replies (3)