Flag email for follow-up

Hello,

Please provide more information before we proceed.

-If you login to webmail(www.outlook.com) do you see Outlook Mail in the top left corner?

If yes, then try to configure it as Microsoft Exchange Server account and verify the result.

Refer to the thread below to know how to configure account as Microsoft Exchange Account.

https://answers.microsoft.com/en-us/office/forum/office_2010-outlook/cant-access-my-livecom-email-from-outlook-for-the/2cf661ba-f5a3-412e-9a7f-769b448efe14

Let me know the status of issue with Outlook.

Thank you.

I don't see OUTLOOK MAIL in the top left-hand corner. This is what I see:

Hello,

Thank you for the reply.

Let's create a new profile, add the email account manually and verify whether issue re-occurs.

You may refer to the following article for instructions on how to create a new profile.
http://office.microsoft.com/en-001/outlook-help/create-an-outlook-profile-HA102749460.aspx

To add Exchange Account Synch manually follow the steps after creating new profile.

1. Click on Manual setup or additional server types, click Next.
2. Select Outlook.com or Exchange ActiveSync compatible service click next.
3. Fill in your name, email address, in Mail server: type s.outlook.com then type username and password. Press Next.

Reply with the status of the issue.

Thank you.

I've created a new profile. I'm not sure how to activate it and compare it with my existing profile. My email in OUTLOOK on my PC looks exactly the same - the blank email is still there and the flag function on emails that I send is not working.

One thing that I did not was my current profile has a mail server of bay402-m.hotmail.com. Is that correct or should an ACTIVE SYNC account use s.outlook.com?

Hello,

Thank you for reply.

s.outlook.com and m.hotmail.com both servers can be used. You may try to change server to s.outlook.com and verify the result.

You may follow the steps to select different profile.

Press Windows key + R to launch run command.

Copy and paste following command in the Open box and press Enter.

Outlook /profiles

Now you can select different profile.

If issue persist try to configure Outlook.com account as IMAP account by following suggestion given by Diane and verify the result.

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/im-looking-for-the-pop3-or-imap-settings-to-setup/616b3648-9e1e-4397-8a4b-f1780fe22e8e

Hi,

To resolve your concern regarding flagging email for follow up, we highly suggest that you run Office Configuration Analyzer Tool.

Let us know how it goes.