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Can't add members to Shared Mailbox

I'm setting up a new shared mailbox for a company and after I add the mailbox to the shared mailbox list I click to add members. When in the add members page i type in a name of someone I'm trying to add and then i get a loading... and no names and cannot search. Is there another way to add members to this shared mailbox? Or is there a problem going on with office that i can't add members?
Answer
Answer

Hi Spencer,

 

I understand you cannot add members to a shared mailbox in Office 365 admin center (https://portal.office.com/). I suggest you go to EAC (Exchange Admin Center) to grant the permissions. Sign in to outlook.office365.com/ecp -> recipients -> shared -> Select related shared mailbox and edit -> mailbox delegation -> Click + to add related users.

Besides, you can use PowerShell to grant the permission:

1.  Connect to Exchange Online using remote PowerShell.

2.  *** Email address is removed for privacy ***

    Use the cmdlet Add-RecipientPermission to grant Send as permissions. For example:    Add-RecipientPermission *** Email address is removed for privacy *** -AccessRights SendAs -Trustee *** Email address is removed for privacy ***

 

If you cannot grant permission in all the ways above, I’d like to confirm the following information:

1.  Screenshots of the error message in both UI (User Interface) and PowerShell.

2.  Try another web browser and see if the issue occurs.

 

Thanks,

Chris

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Question Info

Last updated February 27, 2024 Views 12,516 Applies to: