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Outlook Error 0x800cccoe

I am frustrated to the point of screaming!

My mother has been receiving this error for the past few days and I've gone through what I can think of in order to fix this.

I've deleted and re-setup her email account on Outlook 2016.

I've changed her email password.

I'm now unable to go into her account settings on Outlook 2016.  I go into the Account Settings window and double click on her account.  Instead of bringing up the regular interface to change servers, etc., it brings up the following:

I'll figure out a fix and it'll work for about 12 hours before the error message again comes up.  Last night, I was even able to send from and receive to the account using her Outlook.  This morning, nope. 

I have been dealing with this daily for a week now and am tired of it.  Help is needed!  Thanks.

See https://www.outlook-tips.net/tips/change-passwo... for the "new" steps to access account settings.

What type of email account does she use? POP, IMAP, or Outlook.com/Microsoft Exchange?
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Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.

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See https://www.outlook-tips.net/tips/change-passwo... for the "new" steps to access account settings.

What type of email account does she use? POP, IMAP, or Outlook.com/Microsoft Exchange?

IMAP with Bellsouth/AT&T

Thanks for your quick response.

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Last updated November 2, 2023 Views 353 Applies to: