Outlook Data File Corruption

I hope I can get all my Outlook 2016 files, and whatever back.

Here's the story, Outlook 2016 suddenly quit, the error screen said

' if you continue to see this mssg, select 'create new data file to make a backup copy of your existing outlook file'

so that's what I did. Now when I try and open OLook I get 'Cannot start MS Outlook ... errors have been detected'

I'm on a Win 7 machine if that matters,

really hope someone can help with this one!

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Hi. JoeFromSd
My name is Kyle and I am an Independent Advisor.
I would like to help you.

I suggest that you try to repair your MS Office in this way you will not lose your files and you will possibly get a solution to your problem. Here is the link that will help you with this.

https://support.office.com/en-us/article/repair...

let me know if it was helpful

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that sounds too easy, but I'll try it!
Joe from San Diego

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What type of account are you using - POP, IMAP, or Exchange? Who is your mail carrier?
Brian

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that didn't help, still get the 'cannot start outlook'

Brian, I think it's POP3

not sure exact what mail carrier is but I have two accounts, one with Cox.net and the other, main account is thru my website's host which is 1Host.com

Joe from San Diego

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I tried the Online Repair as well as the Quick Repair.
Joe from San Diego

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>>
if you continue to see this mssg, select 'create new data file to make a backup copy of your existing outlook file'
<<

Hello JoeFromSd

#1 - Can you provide a screenshot of the exact message you're encountering since the message on its own doesn't make any sense. Specifically, if you can't access your data would be pointless to try and make a backup and simply creating a new data file doesn't "make a backup copy of your existing outlook file".

#2 - In terms of the "type" of email account involved - you can confirm that by opening the Control Panel <Mail> app --> click on Email Accounts (type of account is in the right hand column)

#3 - Switch to the Data Files tab in Account Settings (the window open from #2) - how many data files are listed? If more then one, which one is set as the "default data file"? Take note of the folder path/file name of each .pst file in the list.

#4 - Very seldom does repairing Office have any impact on a problem that involves a data file. For each PST file, first step would be to run the ScanPST program on each PST file. To may need to run ScanPST on each file multiple times depending on how corrupted the file may be.

How to repair your Outlook personal folder file (.pst)
https://support.microsoft.com/en-ca/help/272227...
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

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yes here are the two messages I saw Karl

two mssgs!

Joe from San Diego

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When I click on Mail I see this Karl


Joe from San Diego

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Thanks - that's starting to make a whole lot more sense. One of those two accounts is definitely NOT a POP account.

#1 - Can you provide the answers to the other questions (skip #4 at this point since probably not relevant)

#2 - With Outlook closed,, please rename the file in the 2nd screenshot (the .ost file being referenced) and then re-open Outlook and see if that resolves the problem.
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

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>>
When I click on Mail I see this Karl
<<

Click on the <Email Accounts> button which brings you into the "Account Settings" screen.
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

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Last updated March 24, 2021 Views 7,711 Applies to: