business contact manager and Office 2013 cannot get it working

Hi, could somebody help me out with this issue?

 

I had Office Professional Plus 2010 and BCM 2010.

I have now Office Professional Plus 2013 32 bit on a Windows 7 64-bit system, and uninstalled 2010 (including BCM 2010).

Microsoft told me that BCM 2010 does not work with Outlook 2013. Now I found an application on the microsoft site to have that addressed:

https://www.microsoft.com/en-us/download/details.aspx?id=36511

When I run the program it tells me that: "There are no products affected by this package installed on this system"

So my reaction was to install BCM 2010 again, and thereafter run the above mentioned program. Now I get the error message:  "Microsoft Outlook 2010 must be installed before you can install Business Contact Manager for Microsoft Outlook 2010. Install Outlook from CD 1, and start this installation again" (I have 2013). So I am caught in the middle.

 

Please tell me that I do NOT have to:

  1. Uninstall Office 2013
  2. Install Office 2010 including BCM
  3. Uninstall Office 2010 excluding BCM
  4. Install Office 2013
  5. Run the application which is in my link above.

There must be a simpler way I hope?

 

Best regards.

 

Henk

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Answer
Answer

Hi Henk,

Thank you for choosing Office and providing us an opportunity to assist you.

 

I will help you to install this BCM 2013 update for Office 2013.

 

This update must be installed on Office 2010 with BCM 2010.

Let us follow these steps to install BCM 2013:

 

Step 1:

Let us remove all the installed versions of Office from the machine.

To remove Office 2013, run the fixit from the following article:

http://support.microsoft.com/kb/2739501

 

Step 2:

Also, run the fixit for Office 2010 to remove all installation traces following method 2 from the article below:

http://support.microsoft.com/kb/290301

 

Step 3:

Uninstall BCM 2010 and restart the computer.

 

Now install Office 2010 and BCM 2010.

 

Install the update for BCM 2013 update from the following link:

https://www.microsoft.com/en-us/download/details.aspx?id=36511

 

Now install Office 2013 and check if it helps.

 

Hope the suggestion is helpful. If you need further assistance, reply and we will be glad to assist you.

Thank you.

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Last updated February 23, 2019 Views 2,372 Applies to: