"Windows Security" pop up is missing username/password boxes.

Hi Nuanil,

As I understand when you create a new profile and configure an email account the options to enter the email address and password are missing.

I would need more information on the issue:

1. Are the systems on network or domain?

2. What type of email account are you trying to configure in Outlook (POP, IMAP, MAPI or Exchange)?

Follow the steps mentioned below and check:

Step 1: Boot the system in clean boot and check:

Clean boot is performed to disable all startup programs and 3rd party services on the machine and check if they are conflicting with the Office program.

Refer to the link mentioned to boot the system in clean boot:

http://support.microsoft.com/kb/929135

Note: After checking in clean boot ensure to reboot the system in normal mode which is explained in the same article.

If Outlook works fine in clean boot then follow the complete article, perform advanced clean boot to check which program is causing the conflict. Once you have found the problem program, contact appropriate technical support team to update the program.

Step 2: Repair Office 2010 installation:

Refer the link mentioned to repair Office 2010 installation:

http://office.microsoft.com/en-us/word-help/repair-or-remove-office-2010-HA010357402.aspx

If you are working on domain or on network then you may also post your query in the forum link mentioned for better suggestions:

http://social.technet.microsoft.com/Forums/office/en-US/home

I hope the above suggestion help. Let us know if you need any further assistance.

Thank you.

Hi Nuanil,

Thank you for the reply.

I would need more information on the issue:

1. Are the systems on network or domain?

2. What type of email account are you trying to configure in Outlook (POP, IMAP, MAPI or Exchange)?

If possible upload the screenshot on the issue to help us understand the issue better.

Follow the steps mentioned to upload a screenshot:

1. Click on Add Image as shown in the picture:

2. Browse to the location where the screenshot is saved and click on Upload:

Provide us more information on the issue to help us assist you further.

Thank you.

Hi Shazrin,

Your Guess could be correct.
Lets call your local network is Acer and client network as Petronas.

Outlook (Under Acer network) when is connected/configured under Petronas' network may need network authentication to connect to your local Acer network.

I suggest you to try enter client's network credentials in the outlook security window.
Do not forget the domain of your client network.

Please do not feel annoyed, as a last time it would then ask for your local network credentials (Actual Outlook credentials for the last time once it authenticates to use client network).

I am only hoping that this may work out and would want you to try.

Good luck,
Tharun.