Moved Thread From: Virus and Malware |Other | Scanning, Detecting, and Removing Threats | Windows 7
Please only respond if you think you can help me ...
I have windows 7 pro 64 bit. Yes, I do have a security on my notebook, Kaspersky Internet Security and it is the all-encompassing. However, for some reason, I either downloaded or it came on in on its own a nasty little malware or trojan, and finally, I am realizing this is what is preventing my outlook from working.
I use outlook mail on my notebook. I don't know what version, frankly, it is the one you download and run on your computer. I bought it along with word 2010 in 2012.
That said, my email server was verizon, and one puts in the settings (pop mail, smtp) and your password and you are all set. It worked great all these years until June 8 when I kept getting this box that pops up every time outlook is open. It says, "Internet Mail" and requests a password, with an icon of a key. I thought I needed to put back in my password. this happened a few times before and I put in my password, not knowing, this was a way to get my email password. I have long since changed my email password, several times.
However, I cannot get outlook to work, even though it has all the correct settings, because what happens is this box pops up and I realize now, it interrupts the connection to the server.
I searched the internet to try to find out which trojan or malware this could be, and there are many out there, unfortunately.
I also searched my programs to see if I recognize anything from early June up to June 8 that I don't recognize and can get rid of. I don't see anything.
I am going to do a scan, but I have scanned my notebook since then and it has not gotten rid of this.
Please, does anyone have any suggestions as to 1) what trojan/malware it is, and 2) identifying it, how can I get rid of it?
Thank you very much,
please, just if you can help. I don't need a lot of graphics, just what will point me in the right direction.
PS -- I also notice it seems like someone is moving my screen up or down, making the font big and small. I feel like I am going crazy.