Cannot establish a network connection with account in Outlook 2013

Recently, I have not been able to connect with my account using Outlook 2013. I have another Exchange account in the same Outlook profile and that seems to work just fine. In fact, everything was working fine until today. I have tried to repair the connection, but I receive the following message:


"Outlook cannot discover settings for your account because a network connection could not be established. You may need to turn off Work Offline to automatically configure this account."


I don't have Work offline enabled.


Any suggestions?


Question Info

Last updated May 10, 2019 Views 19,744 Applies to:


I will assist you with the issue you are facing with account in Outlook 2013.


In order to troubleshoot the issue related to Outlook, try the steps below:

1.       Remove and re-add the email account and check if it helps.

2.       If the above step fails, create a new profile for Outlook and configure only the Live account and check if the issue persists.


Let us know the result.

Thank you.

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