Outlook 2013 IMAP Issue - Sending reported error (0x80040119):

My company is using IMAP setting. Our office got Office 2010 and Office 2013. We do not have any problem with the same setting in Outlook 2010, but Outlook 2013 got some issue with IMAP Sent Item.

We do not have problem to receive email. However, when we send out email. Outlook client prompt out this error. The email still able to send out. But it store in 'Outbox' folder.



There is some signification different between 2010 Outlook and 2013 Outlook setting.

Below is the Office 2010: There are extra Sent Items, Deleted Items, Connection Tab.


Below is Outlook 2013.


So the error message is due to the server or due to outlook 2013? Please advice. We need the Sent Items share among all the email clients.
Thanks!
 

Question Info

Last updated May 13, 2020 Views 49,243 Applies to:
Answer
Answer

Hello,

 

Let us try the steps provided below and check if that helps to resolve the IMAP account synchronization issue in Outlook:

1.       Right click on the IMAP ‘Inbox’ folder present in the Outlook navigation pane.

2.       Click on ‘IMAP Folders’.

3.       Uncheck the option ‘When displaying hierarchy in Outlook, show only subscribed folders.’

4.       Click on ‘OK’ and close the window.

5.       Once done check if the emails are getting synchronized into Outlook.

6.       When all the emails are received, you may recheck the option ‘When displaying hierarchy in Outlook, show only subscribed folders.’

 

In addition, also set the ‘Root folder’ path to ‘Inbox’.

To do so go to FILE - Account Settings - Account Settings - Email (tab) - Change - More Settings - Advanced (tab). Under ‘Folders - Root folder path:’ > Enter: Inbox.

 

For further queries, reply and we would be happy to assist.

Thank you.

 

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