Outlook 2016 does not display images

I have an issue where Outlook 2016 (part of Office 365 under Windows 10 Home), stops displaying images in emails.

This is nothing to do with spam or blocked sites - after operating normally for a time, maybe a day or so, emails from trusted senders do not show images and pictures - just a placeholder red x in their place.

If I close Outlook and restart it, the images are correctly displayed.

I am currently on build 16.0.7531.1003 32-bit.

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Hi Dave,

To help fix this issue, you can follow the steps below:

  1. In Internet Explorer, go to Internet Options, then select Advanced.
  2. Under Security, look for Do not save encrypted files to disk.
  3. Remove the check mark for this setting and click Apply.
  4. Restart Outlook.

If you have other questions, don't hesitate to reach out and we'll be happy to assist you.

Thank you.

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Thanks for your reply.

But, the check mark is already removed from this option.

Although, to be pedantic, the title of the option on my PC refers to pages on disk rather than files on disk.

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You can try the resolution provided by RossWilliamson in this post to help fix the issue.

Keep us updated.

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Your suggestion on 6 December that I follow the resolution provided by Ross Williamson is simply a restatement of the solution offered in this thread on 1 December

As I replied then, the check mark is, and always has been, blank.

But the problem remains.

(I have removed your 'Answered' mark - because my problem has not been resolved)

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Hi Dave,

Before we proceed on resolving your concern, may we confirm if you're still experiencing this query?  

 

We're looking forward to your response.

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Yes, the issue still persists.

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To resolve your concern, we suggest that you click this link and follow the steps provided to turn on the Read all standard mail in plain text option.

Let us know how it goes.

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My box was checked as well.  I checked it, pressed apply then unchecked it and pressed apply and that fixed it (for now)

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I have the exact same issue.  Drives me crazy.   close outlook and re-open it works fine in the exact same email.  Sometime all the text will not be visible too, but again a close of outlook and reopen fixes the issue.  Version 16.0.8201.2171 32bit

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Geoffrey

As the original poster of this item, I can say that I have not been troubled by it recently.

However, my version, 16.0.8431.2046 32 bit is quite a bit later than yours.

Dave

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Question Info

Last updated April 15, 2021 Views 56,816 Applies to: