Microsoft Support and Recovery Assistant for Office 365

Technical Level : Basic

Summary
Microsoft Support and Recovery Assistant for Office 365 can help you automatically diagnose and fix a range of Outlook problems. You will need to download the application to your local computer, sign in with your work or school account and select the issue you want help with.
Details

The Support and Recovery Assistant tool will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues. If any of the tests fails, it will provide suggested solutions to get your problem solved. 

To download and install the tool, click the following link: Download Microsoft Support and Recovery Assistant for Office 365. Once installed, the application will start automatically.

For more information about the tool, see Automatically diagnose and fix Outlook issues.

Additional resources:

These videos are created by Office 365 support engineers to help you learn more about Office 365, and are focused on support trends and top how-to questions and issues.

Office 365 Support Corner

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Does anyone have a solution for the Outlook scrolling "kickback" malfunction?

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I re-did my subscription for office 365 on August 11th or so. 

They could not get it working on my computer because of some kind of licensing problem.  After some time, they were able to get most of the apps on the computer.  I thought all was well, and realized that the outlook was not working.  

I went to office 365 support again, and was assigned to a person in China, i think, to solve this problem.

 I have 2 case numbers:

1394882298 and 1395114480.  

Having a terrible time understanding what the lady was talking about, she took over my computer for over 3 hours, and phoned me back and said the outlook was now working.  

She did not tell me that my documents and pictures were gone.

She did not tell me that my office programs - Peachtree Sage and ACT! would not come up.    

I run a business out of this computer, and I need my programs.

Can microsoft help?  I do not want to speak with an Asian person because I cannot understand them at all.  I am sorry about that!

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assaaaaaa

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Doesn't support MFA.

Tried to diagnose Outlook 2016 (with ADAL enabled) that keeps asking for authentication, but the tool says I need to use an app password. Enabling ADAL means you don't need too and should be able to use MFA.

Needs fixing.

~
Xbox: wi7bit / Twitch: wi7bit / Twitter: wi7bit

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I am unable to download the recovery assistant. It starts to download, and my computer tells me the size is 36.6 MB. I get very close to finishing the download, and then the size suddenly increases, and I get close again, and it increases again, and so on, until it reaches 74.1 MB, and finally I get a message telling me the download did not succeed. This has happened several times. The error message says, in part, 

The remote name could not be resolved: 'outlookdiagnostics.azureedge.net'

 

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In Office 365 - Outlook, I could not insert any illustrations until I clicked on Calendar and cancelled,
Then this allowed me to insert Icons, pictures, and etc...  Hope this helps!

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Dear Support,

Hotmail inaccurately sent some incoming emails from Carousell.com to my Spam folder. I did not move these important emails from my Spam folder into my Inbox because I assumed they would be there permanently.

After a while, these "mistaken junk mails" were deleted by Hotmail system automatically and I lost all these important emails due to Hotmail's stupid system.

Can you retrieve all these important "mistaken junk mails" back for me?

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I have tried downloading support assist, it says it is already installed.  When I try to use it it says that Support Assist is not responding

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Why am I seeing everyones comments, I need help not a summary of all Microsoft problems

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I have an issue with Office 365.

2 months ago, I successfully purchased the Office 365 package for 1 year. However, it is now requiring me to activate the product because it is unlicensed. I have tried my best to contact Microsoft but failed.

Then, I downloaded the Microsoft Support and Recovery Assistant for Office 365, but there is another problem. The app continuously asks for my password although I have entered it over 10 times already (I am sure that the password is correct since I have already checked it on the web).

Problems with Office will tremendously affect my work since I depend on Word too much.

Hope that someone can help me

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Last updated April 14, 2021 Views 104,642 Applies to: