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zyezye

Emails are bouncing to AOL.com and verizon.net email customers

I am unable to successfully email our verizon.net or aol.com customers. They all bounce back.

I called Microsoft support and they told me my IP was blocked.

Does that mean aol and verizon are blocking me?

I do not know how to fix this.

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Answer

Barry Xie MSFT

Hi Zyezye,

To answer your question, please use the affected email account to send an email to a different email addresses to check if the emails can be sent. Also, it’s recommend that you use another network environment to send emails to AOL.com and Verizon.net to check if your IP address is blocked.

Meanwhile, please provide us the entire Non Delivery Report and the support ticket number for further processing. You can access the private message via this link:

https://answers.microsoft.com/en-us/privatemessage/new.

Regards,

Barry

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Last updated October 5, 2023 Views 228 Applies to:

Emails are bouncing to AOL.com and verizon.net email customers

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