Outlook 365 will not show Gmail 'All Mail' Folder

I added my Gmail email account to Outlook, but it won't show the 'All Mail' folder, even after I make sure I am subscribed to it. I right clicked on the account, clicked on 'IMAP Folders', clicked the Query button and then clicked on the All Mail folder and Subscribe. When I click the 'Subscribed' tab, I see it in there, but when I close the settings screen, it doesn't appear on the folder pane. Any ideas?

I checked that the Gmail settings were set to show the All Mail folder in IMAP, and I am using two-factor authentication (just in case that matters).

[Solution] I was reading through the forums and kept seeing people say I needed to check the box 'When displaying hierarchy in Outlook, show only subscribed folders.' That didn't solve it for me. I manually created a new folder and named it 'All Mail', and then emails started populating in there.

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Question Info

Last updated September 14, 2020 Views 2,020 Applies to: