Can't get Outlook 365 to connect to IMAP email account.

Currently, I have an email "admin@domain.org" with a POP3 email account configured and accessible from Outlook 2016 (365).

I have set up a new website with the email account "info@domain.net" and have created it as an IMAP email account, and it is receiving emails.  I can access it and read/send emails using the server mail app.

However, when I attempted to connect to new "domain.net" email account on the server using Outlook 2016 all I get is "Something went wrong." 

I have tried all the variations IMAP & POP3 and ports and security settings and even talked with the hosting company, and no one can figure out what is happening.

This message: "Something went wrong." means nothing! 

Where/how do I find out what is happening here?  How do I get the Outlook email account to do an IMAP sync with the server email account?

My ultimate goal is to migrate the old POP3 email to a new IMAP account on the new server, but if I can't get Outlook to connect, accessing all the accounts will be insane.  If I can't access a brand new IMAP email, switching the POP3 to IMAP and connecting to it with Outlook won't work either.

Thank you,

Richard..

Are you using the correct ports and server names? If you are using mail.mydomainname.com, does your provider have a generic server name you can use (such as imap.hostingcompany.com) ?

Did you just create the domain name? You may need to wait a few hours.

Are you using the new Outlook.com interface? If you have the beta switch, use the old interface to set it up. It tends to give better error messages.
Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net

** I don't work for Microsoft.**
** DO NOT CALL phone numbers received in email notifications.**

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As I have stated previously.  I have used the defined settings recommended by the hosting service.  I have tried all the variants of ports and security setting options.  I have talked with the hosting technical support, who have tried all the above and nothing is working.

I AM NOT using the Outlook.com.  I am using Outlook 2016 (365) on a Windows 10 laptop computer.

There is something happening inside Outlook 2016 and until we can identify what: "Something went wrong," means we cannot move forward.

Microsoft's inane habit of not providing sourcing information is the problem.  At the very least a link should be provided with this message, "Something went wrong.  (details),"  giving the user more information.

So, right now that is all I am asking for is DETAILS!

Thank you,

Richard..

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No one suggested that you were using outlook.com

As a test can you add this mail account to the win10 Mail App?

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Sorry about that, 'something went wrong' is a common error for connected accounts in outlook.com.

Try using the old setup dialog - it maybe be accessible from Control panel, mail or you can set a registry key to enable it. Instructions are at https://www.slipstick.com/outlook/disable-outlo...
Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net

** I don't work for Microsoft.**
** DO NOT CALL phone numbers received in email notifications.**

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I don't know what happened, but I kept trying to connect changing one item at a time for each setting and it eventually worked.

That at least establishes the .NET email connection with Outlook. 

Next is to get the .ORG email account created and then migrate those emails from the POP to the IMAP accounts.

Thank you,

Richard..

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Last updated September 30, 2020 Views 2,109 Applies to: