Cannot connect to Outlook 365 using btinternet.com/yahoo.mail

Up to earlier in the year I was using 365 Outlook without problems. Then a month ago it stop working. Been speaking to BT Tech Department, but they could not help. Suggested MS outlook was at fault.

Error Message Something went Wrong - The Connection to the incomig (IMAP) server was dropped. Please check the incoming (IMAP) server settings and try again.

Checked the settings still getting the message. I get the screen asking for User name and password, which I put in and the screen keeps coming back.

I have had my computer rebuilt to try and get Outlook Working, took Windows 10 Off and put it back on the same with Office 365.

I have spend 14 days trying to sort this problem out, 4 days BT Internet Tech department

PLEASE Help

Hello

Are you sure the password and username is correct
I have my thoughts this is on the other side but lets see
Volunteer, No Microsoft Agent.
Feel free to pick a rate if your question is resolved.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Did you try to remove the account and re-add?

Below are general troubleshooting options for Outlook. Try one by one and and check after each step

1. Create new Outlook profile to rule out corruption in Outlook profile. - http://office.microsoft.com/en-us/outlook-help/...

2. Repair your Outlook data files - https://support.office.com/en-us/article/Repair...

3. Disable Anti-virus temporarily.

4. There is a possibility that some Add-in is causing the problem. To rule this out, start Outlook in safe mode. Hold CTRL key and click on Outlook icon. Don't leave CTRL key, till it asks for the confirmation about safe mode.

5. Login to Windows with a new profile to rule out problem in Windows profile.

6. Right click on Outlook icon and run as Administrator?
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you are getting repeated login requests the first two things I would do are:

#1 - Ensure that 2 factor authentication is not in use which would require that an App Password be used when entering the credentials in Outlook

#2 - Change the password on the server side and use the new password in Outlook. Have seen this type of problem reported numerous times where the solution was simply setting a new password to access the account.
Karl Timmermans [Outlook MVP 2012-2018]
http://www.contactgenie.info

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated August 3, 2020 Views 482 Applies to: