Outlook (PST) not saving verified password

I've moved PST files for clients to new computers and have never had this issue.

Summary:  kept getting pop-up to enter my password in my own Outlook -- I  entered and ensured save was checked, verified and good connections for 'that' session.  Then failed connections again later.   Yes, I confirmed password correct by using ISP's web client.  Updated info in Control Panel -> Mail settings -- and again, good for 'that' time and again, failed connections.  Send/receive failing with ISP later -- checked CP -> Mail settings, password missing!!  Re-entered in that area, test successful, and again, good for that session.  Even after a restart, failing again until I enter the blanked out password in the PST (yup, that was missing!!)

Followed recommendation from this link:  https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-will-not-save-my-email-account-password/6aa814ee-09fa-4230-a033-025ce471d59a   .  Again, temp fix, still not saving password.

Ran a full Windows Security scan -- no issues.  Ran a full Malwarebytes Premium scan -- no issues.

NOW -- same issues going on with a customer of mine that I had to move their app to a new computer.   SO -- long story short, it's not just my computer.  

BTW -- started with my 2019 Outlook install.  ISP tech recommended uninstalling and try again.  I uninstalled my 2019 and installed 2016 -- did NOT fix the issue.  Customer is currently running 2013.

Answer
Answer

Hi tascana,

Find the task in the list, right-click it and select Disable. See the GIF below where I am trying to disable an app from Dell.

[FIX] Windows 10 2004 forgets passwords after every restart (yourwindowsguide.com)

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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Answer
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Open powershell as admin (right click on start menu > powershell (admin) )  

paste this line: 

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Does it show any results? If so, open task scheduler and disable those tasks. Does that fix the problem?

(That potential solution is from: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90)

Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net


** I don't work for Microsoft, I just volunteer here.**

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Last updated December 3, 2020 Views 5,511 Applies to: