Something went wrong - unable to add new accounts Outlook 2016


I noticed this when i went to try and add a new email account, i got a message "Something went wrong"

"Something went wrong and Outlook couldn’t set up your account. Please try again. If the problem continues, contact your email administrator."


Nether worked and each time i tried i was left with a redundant email account in Outlook that didnt work and could not be deleted. I put up with this for a while and then urgently needed to setup a new email account and remembered this issue which is still happening.

I googled around a bit and everyone seemed to suggest the best fix would be to create a new profile and start again, i did this and the same happened. I have also tried "quick repair" and full repair which reinstalled Office. Each time i tried this (i have been on this for some hours) i was able to succesfully create the first email account which works fine but not a second. I have about 6 to create and am relying on my phone now so urgently need help with this if possible please.

I am using Office Pro plus 2016 with Windows 10 - i have checked for updates and none are available



What type of mail accounts do you wish to add?

Have you tried to add mail accounts via the Control Panel>Mail applet?

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Question Info

Last updated November 20, 2020 Views 15,669 Applies to: