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Outlook Receving from Network Solutions, but Not Sending

I have been having an issue with my outlook 2013 and 2016 sending from my business domain email that is hosted under Network Solutions.

I have outlook set-up with both my personal account (GMAIL), Hotmail account, and my business domain account (Network Solutions hosted).  When I try to send and receive from either my GMAIL account or Hotmail account (ActiveSync Exchange), everything seems to work fine. However, sending from my business domain it looks like the email was sent, but the recipient never gets it. The email does register in the 'Sent' folder of my business account, so I know it got the right response from the SMTP server.  Receiving works fine, however.

I have contacted Network Solutions and they asked me to try sending email from their Mail Web Interface and everything worked as expected. They mentioned the problem is with my email client.

I have tried deleting the account and re-creating the account in outlook, but did nothing.  I have also tried different port numbers on the SMTP settings, such as 587 and 2525. Both ports check out ok in terms of connectivity test.

Anyone knows anything about this problem? PLLLLEEASSE?

Thanks in Advance for your response.

Hello Kayvon ,

Since the issue is experienced on Microsoft Exchange Server environment, I kindly request you to post this query in the following TechNet forum for better suggestion.
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/threads

If you have any questions related to Office products, you can always reply and I’ll be happy to assist you.

Thank you. 

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Hi, but my issue is not with the Exchange mail account. It's with a POP account.

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Hi Kayvon,

Thank you for reply. Sorry for understanding your issue incorrectly.

Please provide more information before we proceed.

-Who is Email Service provider?

Meanwhile remove your business domain account, create new profile reconfigure account and verify the result.

Refer to the following article for instructions on how to create a new profile.
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx

Hope the above information helps. Reply with the result and I’ll be glad to assist you further.

Thank you.

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Hi Kayvon,

Thank you for reply. Sorry for understanding your issue incorrectly.

Please provide more information before we proceed.

-Who is Email Service provider?

Meanwhile remove your business domain account, create new profile reconfigure account and verify the result.

Refer to the following article for instructions on how to create a new profile.
http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx

Hope the above information helps. Reply with the result and I’ll be glad to assist you further.

Thank you.

It is NETWORK SOLUTIONS

Thanks

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I go this cured. There was an "offblock" on my email address at the SMTP server. Apparently, their smtp server thought I was a Spammer and so it stopped my emails going through. I've never heard of such a condition. Safe to say it wasn't a problem that originated from my outlook.

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How did you remove the "offblock" with your email at the SMTP server?

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You just have to call NS and verify your legitimacy. 

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Last updated January 29, 2024 Views 6,202 Applies to: