Outlook 2016 - Unable to add contacts folder as an address book

Hi all,

I recently had to refresh my computer and as part of the process had to reinstall all my old programs. After installing Office 365 I imported by backed up PST into outlook. Now, my contacts are missing. The "contacts" folder is there and the contacts are in it but they are not part of the address book. Additionally, I cannot seem to add the contacts folder AS an address book. The tab seems to be completely missing from the folder's properties. Any suggestions?

Appreciate any and all help!

Missing Address Book tab from properties:

 

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Last updated October 13, 2018 Views 2,810 Applies to:

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#1 - I have "repaired" Outlook several times, and reinstalled Office 365 three times. 

#2 - I have also tried most of the solutions offered on the internet.

Re: #1 - Repairing and reinstalling is an absolute complete waste of time in this instance

Re: #2 - No one would have any idea what "....tried most of the solutions offered" means. Or to put this another way - no idea as to whatever you found/tried was in any way relevant to the issue at hand

Not going to try to remotely speculate on how this issue occurred especially given the decription that included "After installing Office 365 I imported by backed up PST into outlook"  but there are two things that are blatantly obvious with the original screenshot provided in the first post

#1 - The folder in question references an IMAP email folder which is confirmed by

#2 - The default message for the folder showing "IPM.Note" - if it were created as a contact folder, it would show as "IPM.Contact". A message class of <IPM.Note> indicates that it's an <email> folder which would not have any contact related tabs. There is absolutely nothing that would prevent anyone from creating a folder with the name of <Contacts> so the folder name by itself is meaningless.

This is further confirmed by the solution described in the 2nd post "I fixed this by renaming the screwed up folder, creating a new folder and importing my contacts again". This statement in and of itself indicates that the "contact folder that was renamed" was not the profile's default <contact> folder since a default folder cannot be renamed - hence this folder was manually created and a very common mistake is not choosing the correct folder type when manually creating a new folder.

In short, on the surface, there is some missing info in the problem description. Will be the first to admit that if this is some kind of "well known" issue - not aware of it and it doesn't seem to be generating a whole of traffic either to this thread or new threads describing the same issue (given that this thread started back in August)

Karl Timmermans [Outlook MVP]
"Outlook Contact Import/Export/Data Mgmt"
http://www.contactgenie.com
http://www.contactgenie.info

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But all of my contacts are in the User/Contacts folder, and the Outlook Contacts folder is empty.  How can I get Outlook to use or import from the full folder?

#1 - You have piggybacked on a thread that is not remotely related to your specific issue/question which begs the additional questions as to what O/S or Outlook version you were/are using since not at all confident that your environment matches that indicated in the <Applies To> bar at the top of the page.

#2 - You cannot directly import contacts from the <\Users\Contact> folder in Outlook (any version). Those contacts were created using a different email client (i.e. Windows Live Mail, Windows Mail (Vista), W10 People app etc) which must first be exported to a CSV file and then imported into Outlook.

#3 - Questions related to how to export the contacts from whatever email client was used to create the contacts should be posed in the appropriate forum based on your environment. Start your thread by clicking on <participate> --> <Ask a question> at the top of the page.

Karl Timmermans [Outlook MVP]
"Outlook Contact Import/Export/Data Mgmt"
http://www.contactgenie.com
http://www.contactgenie.info

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Thank you for your response.  You are mixing up two different people. 

Your first two items pertain to my recent entry into the original thread posted by zjsc06.  You assert flatly that repairing or reinstalling Outlook or Office was a complete waste of time "in this instance."  But there were two instances, his and mine.  As to mine, your opinion differs from that of the Forum Moderator, who advised me to do it.  Having done it, I can agree it was a complete waste of time.

You then reference Mr. zjsc06's posting and produce an image of the Contacts Properties page and proceed to demonstrate things not relevant to my instance.  My Contacts Properties page is quite different.  In particular, it does not have an Address Book tab. 

Every source on the internet says a missing address book problem can be solved by going to Contacts Properties, clicking on the Address Book tab, and so on.  What do I do if I have no tab???

Please advise me what to do.

Thank you.

David

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I have "repaired" Outlook several times, and reinstalled Office 365 three times.  I have also tried most of the solutions offered on the internet.  I called Microsoft Support and was told the issue is well known recently and higher-level techs were working on it and there should be a solution in 48 hours.  Still waiting.

I guess I will call again, but nobody seems to have a clue.

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Thank you for your response.  You are mixing up two different people. 

.....................

David

Not mixing people up at all - but without providing the correct details, no one can know that your question has nothing to do with the specific question in this thread.

The most obvious indicator that your question differs from the original post is that your screenshot shows the contact folder found via the Windows File Explorer - nothing to do with Outlook

What you're looking for is found by opening Outlook --> right-click on any contact folder --> Properties --> Address Book tab

      

If the contact folder involved is the default for the profile, the checkbox will be checked and greyed out as it is automatically included in the AddressBook

Karl Timmermans [Outlook MVP]
"Outlook Contact Import/Export/Data Mgmt"
http://www.contactgenie.com
http://www.contactgenie.info

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Nevermind. I fixed this by renaming the screwed up folder, creating a new folder and importing my contacts again. No idea why it happend. Additionally it also seems to have added a 'Contacts1' folder which I am unable to find in my folders list. 

Anyway, it's working now. I'll leave this up to help anyone else in the future.

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I have the same problem: no address book tab on the Contacts properties folder.

Wish you had answered the original question.

David

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Hi,

Thank you for sharing the information.

If you have any further questions related to Microsoft Office, let us know and we'll be glad to help.

Rohit S

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Hi David, 

To resolve your contacts issue, we recommend that you repair your Outlook app.     

    

You can check this article on how to repair an Office application.     

  

Feel free to contact us if you need further help.

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Thank you.  This is helpful.  It took me a bit to find the Folders icon in order to reach the Contacts folder, but it does have the Address tab.  I am away from the PC with the problem, so can't test it.  Is there a way to browse to the Contacts folder I need if it does not appear on the Contacts Properties page?  It currently is located in my Users folder.

I appreciate your help.

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