Outlook 2016 Office 365 Throttled message

Several of our user are getting a "Throttled." message in a white window by itself when opening Outlook 2016. I've never seen this message before.

Anyone ever get this message? Or know the reason for the message?


Hi All,

This issue was posted to the Service Health Dashboard (SHD) as incident EX147785 starting Wednesday, September 5, 2018, at 5:30 PM UTC. The user experience of this incident is: Users may receive a message indicating they are being throttled when accessing Outlook or Skype. Tenant administrators can view current information and updates on SHD at the link here <https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx>.

For affected customers to easily identify the information here, this thread will be closed.

We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.


If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

Best Regards,


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Question Info

Last updated October 1, 2018 Views 2,903 Applies to: