Outlook 2016 - it won't remember frequently used contacts when creating emails

Ever since my upgrade to 2016 Outlook, the auto complete for previously used email addresses doesn't work. Every day I have to retype in an email address to someone rather than it finding it when I start to write the person's name. Any ideas how to fix this?

Thanks

 

Question Info


Last updated May 20, 2020 Views 15,484 Applies to:
Is it turned on?  "File > Options > Mail", in the "Send Mail" section, there should be a checkmark in the "Use Auto-Complete list to Suggest..." checkbox.
Hal Hostetler, CPBE
Broadcast Engineer/IT Pro
MVP-Outlook - WA7BGX
www.rolandschorr.com

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes it is.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hal Hostetler, CPBE
Broadcast Engineer/IT Pro
MVP-Outlook - WA7BGX
www.rolandschorr.com

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Unfortunately they didn't.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Most of my contacts will autocomplete.  This one contact, an AOL user will not.  I have made sure that her address information is typed in correctly and that her contact information is formatted exactly like all the others.  I even tried renaming my RoamCache to old_RoamCache before restarting Outlook.  Still, this one contact will not autocomplete.  Any ideas?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.